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User agreement

Last change 15.09.2020

Please read these terms and conditions carefully before using our service.

1. Definitions

  • Website, Services – wemdb-site walkit.ru, all related pages, applications and services.

  • Guarantee - means the guarantee of compensation for loss or damage provided to the seeker by the Owner. Conditions, limitations and exclusions are set out in clause 7 of these Terms and Conditions.

  • Price or Fee - means the total amount charged to the CLient for a booking incl. but not limited to base price and taxes of the storage. space.

  • Prohibited Items - means items which may not be stored under these Terms and Conditions under any circumstances, and which are set out in clause 4.4.

  • Registration Details - means the information used to identify each unique User, comprising an email address and a password.

  • Storage Space - means the physical space at the Storage Address as listed by a Provider where items are stored for the duration of the Booking.

  • Stored Items or Goods or Stored Goods - means the goods and items that are stored at the listing in a Booking.

  • Booking - means an arrangement for storage between a Provider and a Seeker to facilitate this interaction through the Services provided on the Website. Booking contains, among other things, details on payment, number of items to be stored, date(s) and duration for which the storage space is needed.

  • Website owner, owner, us - means owner of the Website and related services. Sole Proprietor Saulin Roman Vladimirovich, Individual Taxpayer Number: 773469638847, Primary State Registration Number of the Sole Proprietor: 319774600730196.

  • Storage Seeker or Seeker or Customer or Client - means the person paying the Price and utilizing a Storage Space to store items belonging to them or under their control.

  • Provider or Host or Partner or Storage Provider - means the person or business promoting via the Website and providing a Storage Space in order for the Storage Seeker to store their items.

  • User - means a user of the Website: Storage Seeker or Partner.

2. General

2.1. By registering/signing up your details with the Website, User agree to be bound by the following terms and conditions. If you do not accept all the Terms and Conditions you must not use or access the Website and its services.

2.2. These Terms and Conditions are public offer according to articles 435 and 437 part 2 of the Russian Federation Civil Code.

2.3. All disputes have to be settled according in accordance with the current legislation of the Russian Federation.

2.4. The recognition by the court of any provision of these Terms and Conditions as invalid or not enforceable shall not entail the invalidity of other provisions thereof.

2.5. The Services are provided by helping connect users of the Website that are looking for storage space(s) (also, referred to as 'Storage seeker(s)' or 'Client(s)' or ‘Customer(s)’ or 'Seeker(s)') to users of the website that are providing private storage space(s) (also, referred to as 'Storage Provider(s)' or 'Host(s)' or 'Provider(s)' or ‘Partner(s)’) by promoting it on our website. The Services are only provided to facilitate this connection between Clients and Hosts including but not limited to search, discovery, booking, payment, ratings and reviews.

2.6. These Terms and Conditions can be found via link walkit.ru.

2.7. Owner is not responsible for the client's personal items and do not provide storage services.

2.8. These Terms and Conditions can be changed from time to time without notice. You will be deemed to have read and accepted these Terms and Conditions, including any changes, each time you use the Site.

3. Obligations of Users

3.1. It is the responsibility of the User to keep your password or Registration Details safe and confidential and not to disclose them to anybody else. You are responsible for all activity carried out using your User account, whether or not you have allowed or facilitated it. If you discover or suspect that any of your Registration Details or your User account are known by a third party or are being used without authorization, you must tell immediately via the email email support@walkit.ru.

3.2. The Storage Provider reserve the right to reject Stored Goods if (a) Client has Prohibited Items, (b) a single item exceeds 25 kilograms in weight (c) the external item dimensions exceed 100 x 40 x 60 centimeters. Further, Owner reserves the right to add a overweight surcharge of up to 100% of the reservation’s original Fee in case that the Stored Good are above 25 kilograms, (c) Client can't or refuse to provide ID or Passport to Partner

3.3. Prohibited Items. The following items may not be stored: Toxic, polluted or contaminated goods, weapons or ammunition, explosives, highly flammable or hazardous goods, "Inherently dangerous" materials, including gasoline, compressed gas, propane tanks, kerosene, lamp and motor oil, acid, grease, corrosives, fertilizer, paint, cleaners, chemicals, narcotics, or hazardous, toxic or biological waste, asbestos or products containing asbestos, fireworks, radioactive materials, living plants or animals, drugs, food or perishable goods (unless frozen food to be stored in a deep freezer), anything damp, moldy, rotten or infested with or damaged by parasites, any item which emits any fumes or strong odour, cash, valuables and securities, illegal goods, waste, or any items whose possession or transportation is illegal under any applicable laws, including the laws of the location(s) where such items are to be stored or transported.

3.4. In the event that the Client makes a claim under the Guarantee, you agree to cooperate promptly and fully with all reasonable requests from Provider or the Client in relation to that claim. In practice, and without limitation, this may mean responding to requests for information or documents, or allowing inspection of the Storage Space or Stored Goods.

3.5. In order to comply with the laws of the Russian Federation and to maintain safety, the Storage Seeker at the request of the Storage Provider have to provide an identification document.

4. Additional Obligations of the Storage Seeker

4.1. To make a Registration on the Website Storage Seeker have to provide email address and a password.

4.2. The Storage Seeker undertakes to pay the Fee promptly, fully and in good faith and using the online booking system on the Website.

4.3. The Storage Seeker will only use the Storage Space for the purpose of temporary storage of Stored Goods in accordance with these Terms and Conditions and not attempt to use it for any other purpose, or make any permanent physical changes to it, or do anything that will interfere with the Provider’s reasonable use of the rest of the premises.

4.4. Prohibited Items. You may not use the Storage Services to store: Toxic, polluted or contaminated goods, weapons or ammunition, explosives, highly flammable or hazardous goods, "Inherently dangerous" materials, including gasoline, compressed gas, propane tanks, kerosene, lamp and motor oil, acid, grease, corrosives, fertilizer, paint, cleaners, chemicals, narcotics, or hazardous, toxic or biological waste, asbestos or products containing asbestos, fireworks, radioactive materials, living plants or animals, drugs, food or perishable goods (unless frozen food to be stored in a deep freezer), anything damp, moldy, rotten or infested with or damaged by parasites, any item which emits any fumes or strong odour, cash, valuables and securities, illegal goods, waste, or any items whose possession or transportation is illegal under any applicable laws, including the laws of the location(s) where such items are to be stored or transported.

4.5. Valuable Items. Additionally, while you may at your own risk store or transport cash, jewelry, medicines, immigration documents, and other valuables and perishables (“Valuables”) using the Storage Services, the Storage Services are not designed or intended to protect such Valuables, and you acknowledge and agree that has no obligation to insure such items against loss, and that Owner and his service providers will have no liability whatsoever for any loss of or damage to such Valuables or any harm that may result from loss of or damage to such Valuables, whether such loss or damage results from the Storage Services or otherwise. Owner and authorized providers of Storage Services have the right to inspect all items you deposit in connection with the Storage Services for Prohibited Items, and to reject or convey to law enforcement authorities, as appropriate, any Prohibited Items.

4.6. You can cancel the booking at any time before the arrival but before the ending of booking and get (a) 100% refound within 7 days of booking (b) 96.2% refound after 7th day of booking. Just write us via email support@walkit.ru.

4.7. If you want to drop of more items that was booked, you have to make additional reservation online.

4.8. Only person who dropped the luggage of is allowed to pick it up. Exception - if you need to to hand over the keys to the another person you have to (a) Provide Document or ID of both people (b) Send Booking confirmation number to another person.

5. Additional Obligations of the Storage Provider

5.1. Registration of the Storage Provider is made by Owner after Storage Space checking.

5.2. The Storage Provider must describe the Storage Space, along with any conditions of storage they wish to apply, on the listing page of the Website. In the event that the Storage Space becomes unavailable for any reason, you agree to notify us via email support@walkit.ru

5.3. The Storage Provider will use reasonable efforts to protect and maintain the security of the Stored Goods and ensure that they remain undisturbed and in any case take at least equivalent security precautions in relation to the Stored Goods as the Storage Provider does with his/her own property at the same premises.

5.4. The partner is obliged to seal each Stored Item with using the plastic zip tie with a unique number.

5.5. If Partner wants to cancel the reservation or cannot provide the reserved service to the Client, the Partner have to send a cancellation request to the email address support@walkit.ru with the cancellation reason.

5.6. The Partner is obliged to store the Clients Goods according to the Owner's orders.

5.7. The Storage Provider agrees to offer reasonable compensation to the Storage Seeker in the event of damage to or loss of Stored Goods due to an act of negligence by the Storage Provider when such damage or loss could have been avoided. Reasonable compensation will normally mean paying for reasonable repairs or, where the Stored Good(s) are damaged beyond repair, providing compensation of no more than the actual cash value of goods. Compensation will not be offered for any loss: (a) in respect of which a payment is made under an insurance policy; (b) caused by any act or negligent act or omission by the Storage Seeker; (c) if the Stored Good(s) are any of ‘Prohibited Items’.

5.8. Partners have the right to check all items that Client brings to storage, as well as refuse to store the Prohibited Items.

5.9. The Partner agrees that all fees and payments for any reservation should be made only using the reservation system in the Website.

5.10. If the Client could not pick up his stored things by the end of the calendar day indicated in the booking confirmation as the end date, the Partner must inform the Owner via email support@walkit.ru .

6. Fees

6.1. Registering on the Website, searching and view listing pages, adding a listing of a storage space are free.

6.2. All financial transactions between the parties will be processed by a third-party electronic payment system (the “Payment Manager”) embedded in the Website. Payment processing services for Storage Providers are provided by YooMoney. By agreeing to these terms or continuing to operate as a Storage Provider, you agree to be bound by the YooMoney Services Agreement, as the same may be modified by YooMoney from time to time. As a condition of Website enabling payment processing services through YooMoney, you agree to provide accurate and complete information about you and your business, and you authorize Owner to share it and transaction information related to your use of the payment processing services provided by YooMoney.

6.3. All of the prices posted on Website are shown in Russian ruble.

6.4. All prices on Website are set by Owner and can be at any time without noticing.

6.5. Owner at his sole discretion reserves the right to decide the Provider Share of the fees and may change it whenever necessary as deemed appropriate without giving any notice to Users of the Website. Owner will not be responsible and liable for any personal income taxes that the Provider owes as part of such earnings that the Provider makes through this Provider Share of the booking.

6.6. Payment Cycle to Provider: Owner will pay the Storage Providers on a monthly payment cycle. For each monthly Provider share amount, that is, the amount aggregated via Provider Share for all successful bookings at all their Listings on the Website for that period, Owner will transfer this amount via online transfer, check or cash to the Storage Provider within 15 days of the end date of the period. Owner does not take responsibility for any delays in transfer resulting either due to the Payment Manager or the recipient Provider’s bank or inaccuracy in bank account information provided to Owner at the time of registering on the Website. In the event of canceled or modified bookings, there may be significant delays in transferring the Provider Share for these bookings and such amounts may not be covered in the normal monthly payment cycle. However, upon settlement of a cancelled or modified booking, the Owner will ensure transfer of Provider’s share in the subsequent Payment Cycle.

6.7. All Users explicitly agree that all fees and charges for any booking must be only made using the booking system on the Website. Under no circumstances may the Storage Provider solicit or accept payment of fees or charges related to a storage space in cash or via direct bank transfer or another means of payment without notifying Owner. Similarly, under no circumstances may the Storage Seeker offer or attempt to pay for the booking or use of storage space other than the online booking system on the Website. Any breach of this clause may result in deletion of the accounts of all Users knowingly involved in such breach along with becoming ineligible, at the Owner’s discretion, for any or all of Website's services including but not limited to the Guarantee and you agree, where you are found by the Owner to be so knowingly involved, to be jointly and severally liable to pay to the Owner, the Owner Share that would have been due had the booking been conducted in accordance with these Terms and Conditions. In such event, all Users hereby agree that the Owner shall be entitled to deduct any such amount out of the total provider share amount to be paid to the Storage Provider. If somebody wants to take your goods without Website's booking system notify us via the email support@walkit.ru.

6.8. Failure to Collect Stored Goods: If a Storage Seeker fails to collect their Stored Goods by the end of the calendar day listed on their Booking confirmation as the Pick-Up date, and the Storage Seeker fails to inform Owner or the Storage Provider whether they wish to extend their reservation, we will assume the Storage Seeker wishes to extend their reservation and will attempt to charge the original form of payment. We will continue to do so every day following the original Pick-Up date and provide an updated Booking confirmation to the Storage Seeker so long as we are able to charge the form of payment provided and the Storage Provider agrees to extend the reservation.

6.9. Removal of Stored Goods: In cases where Storage Seeker does not contact us or the Storage Provider about their intention to extend the reservation, we reserve the right to remove the Stored Goods from the Storage Provider’s location and store the Stored Goods at a location convenient to Owner . Further, Owner reserves the right to charge the Storage Seeker a removal fee for up to 5000 Russian rubles.

6.10. Sale or Disposal of Stored Goods: Owner may sale or dispose of the Stored Goods if any of the following happen:

  • the Storage Seeker fails to collect their Stored Goods within 14 calendar days of the Drop Off date as listed in the Booking Confirmation and the Storage Seeker fails to notify us about an extension to the reservation; or

  • we are unable to process payment to extend a reservation, and a new payment method is not provided by Storage Seeker within 72 hours.

  • Further, we reserve the right to charge the Storage Seeker a disposal fee of 5000 Russian rubles in addition to any removal fee already assessed.

7. Guarantee

7.1. We work in our best effort to ensure policy and procedures are being followed to keep all Users’ items stored without issue.

7.2. We will compensate for the loss or damage to your property, subject to exclusions and conditions outlined below.

7.3. We will issue compensation up to a total of 50,000 Russian rubles per claim.

7.4. The guarantee is a service provided by Owner and does not constitute a contract of insurance, offered at the discretion of Owner as outlined in this clause.

7.5. You must notify Owner by sending an email to support@walkit.ru after end of the booking with information about your items for which you wish to invoke the guarantee.

7.6. The guarantee covers any standard items, allowed by the general Terms and Conditions in this document. It is, however, the user’s responsibility to provide evidence beyond a reasonable doubt that the items were damaged or lost while being stored with us.

7.7. Excluded Items

Prohibited Items. Values and items listed under Prohibited Items are not covered by the guarantee. You can see detailed list of items in section 4.4.

Valuable Items. You can see detailed list of items in section 4.5.

Fragile Items. Items which were not handled or packaged safely. The following items would be considered as such, but are not limited to: vases, fragile class items, art painting, photos, liquids etc.

7.8. We will compensate the value of the items up to the amount specified above, taking into account the items’ initial value as well as any loss caused by wear and tear. The compensated value will be decided completely at Owner’s discretion.

7.9. A valid Website reservation needs to be presented for the guarantee to be in effect.

7.10. You must not have received any compensations of any amount from any insurer or other party with respect to the loss for which you are presenting the claim. You must be prepared to disclose any relevant communication with your insurance company to us. Failure to do so, will automatically result in the claim being rejected.

7.11. In order for the guarantee to be in effect you need to be able to prove the following:

The exact items that were stored in your booking with us.

The condition immediately before they were stored with us.

The condition at the time the items were checked out.

The condition at the time the items were checked out.

7.12. Failure to provide adequate documentation of the requirements listed above, will automatically give grounds for a rejection of the claim. Whether or not the evidence provided is to be considered adequate will be decided at Owner's discretion.

7.13. You must be prepared to cooperate and communicate with relevant parties such as the Store Partner and local law investigators in resolving the case.

8. License agreement

The Service is operated by Owner. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service provided by Owner are protected by intellectual property and other laws.

9. Third Party Rights

We may provide tools through the Service that enable you to export information, including User Content, to third party services. By using one of these tools, you agree that we may transfer that information to the applicable third party service. Third party services are not under control, and we is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under Website's control, and we are not responsible for their content.